Privacy Policy

We take your privacy very seriously. And so should you. We believe you should always know what data we collect from you and how we use it, and that you should have meaningful control over both.

So have a look around to see what we’re doing with your personal information and how we’re keeping it secure.

 

This policy tells you:

 

  • what information we might collect about you

  • how we might use that information

  • when we might use your details to contact you

  • what information of yours we might share with others

  • your choices about the personal information you give us

What types of personal information does Film Haus collect about me?

  • Information that you give usWe might ask for your name and contact details and more depending on your enquiry. If you ask for a quote, for example, we might ask you about your business and role in it. Information you give us might include information in a film you share with us, such as people's names that appear in the film.

  • Device information - Devices are lots of things like:

    • your computer

    • your mobile

    • your tablet

    • your voice-enabled device

  • We automatically collect some technical information from these devices and web browsers. This might include:

    • IP (internet protocol) address

    • device ID

    • app ID

    • vendor ID

    • advertising ID

  • Information on your activities off of our website when you mention us

    • Like if you've mentioned us in a Twitter post, we'll collect your Twitter handle.

  • Information on how you use our services

    • Like the pages, post and film content you viewed and clicked on

How long will Film Haus keep my personal information?

  • We only hold your information for as long as we do the activities we told you about/you enquired about or have a valid reason to keep it.

  • We think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements

  • We don't hold your information any longer than we have to

  • We may delete this information if you haven't interected with us in the last year.

How can Film Haus use my personal information?

We have to have a valid reason to use your personal information. It's called the "lawful basis for processing". Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you'd reasonably expect us to use your personal information, we don't ask your permission, but only when:

  • The law says it's fine to use it, and

  • It fits with the rights you have

We use your information for these types of things:

 

  • to deliver our services and to provide you with information about them

  • to deal with your requests, complaints and enquiries

  • to personalise services and give you things more tailored to your tastes

  • to show you relevant advertising on another company's site

  • to help us understand what kind of services you might use

  • to recommend things we think might interest you

  • to contact you about various things

When will Film Haus use my information to contact me?

We might use your information to contact you about different things, like:

  • to update you on any changes to our policies, practices and Terms of Use

  • to deliver a service or activity you’ve signed up for. 

  • to answer you when you’ve contacted us, or to respond to a comment or complaint

  • to invite you to take part in surveys about our services, which are always voluntary for marketing purposes

  • We’ll only contact you when we need to or when you’ve given us permission.

When does Film Haus share my personal information with others?

We'll never sell your personal information. We do share it with others in these ways:

 

  • When you make something public

    • Like post a comment which the public can see.

  • When we use other companies to power our services

    • In order for us to give you quality experiences and to understand how you're using our services we often use other companies to process your personal information on our behalf. For example, sending you emails about things we think might interest you, to ask you what you think about our services so we can improve them.

    • We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.

  • Sometimes by law we have to pass on your information to other organisations

    • We might also share your information if we have to by law, or when we need to protect you or other people from harm.

Can I delete my information?

Yes of course, write to us via hello@filmhaus.co.uk and request your information is deleted. We work to the ICO's GDPR guidelines on turnaround time and reasonable request etc.

 

A few exceptions may apply, such as:

  • if we've worked together and need to keep an audit trail of the transaction for a certain amount of time for compliance

  • if you've signed a media consent form

We'll still look at the above and do our best to respect your privacy and request, it maybe possible to anonymise your detail without comprising compliance or commercial agreements you have signed.

What are my rights?

Remember, you're in control of your personal information.

 

You have the right to:

  • request a copy of your information

  • not let robots make big decisions about you

  • to ask us to correct information that's wrong, to delete it or to request that we only use it for certain purposes

  • to change your mind, and ask us to stop using your information. For example, unsubscribing from any marketing emails

 

Bear in mind, sometimes we might not be able to help. Like if the law tells us we can't.

How does Film Haus use cookies and similar tracking?

What are cookies and tracking technologies?

Cookies are small text files which are transferred to your computer or mobile when you visit a website.

There are also similar pieces of tracking information we collect.

 

Why do we use cookies and other tracking? To do a few different things:

  • to remember information about you, so you don't have to give it to us again. And again. And again

  • to help us understand how people are using our services, so we can make them better

  • to deliver advertising

  • to help us personalise the content we send you

  • to find out if our emails have been read and if you find them useful

What are the types of cookies?

  • Some cookies are always on when you visit us, and you can’t turn them off unless you change your browser settings. We call these “strictly necessary cookies”. We use them to make sure our website works correctly and are meeting audience needs and interests.

  • We also use functional, performance and advertising cookies to make your experience more enjoyable. You can switch these on or off at any time and you can always change your mind. We’ll only use them if you’ve agreed.

  • Bear in mind there are some other cookies out there from other companies. These "third-party cookies" might track how you use different websites, including ours. For example, you might get a social media company’s cookie when you see the option to share something. You can turn them off, but not through us.

  • As an example, Google cookies enables data collection for Display and Search Remarketing and Advertising Reporting features like Audience Demographics and Interests Reporting, Campaign Manager reporting, Display & Video 360 reporting, and Google Display Network Impression Reporting that help us better understand our users. This includes data from Google's signed-in users who have chosen to enable Google to associate their web and app browsing history with their Google account, and to use such information from their Google account to personalize ads. Google Analytics temporarily joins these identifiers to our Google Analytics data in order to support your audiences. We adhere to the Google Analytics Advertising Features Policy.

 

How do cookies last?

  • Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so that they’re there when you come back.

How do I control my cookies and tracking?

  • Strictly necessary cookies are always on when you visit us. On your first visit to us, we’ll tell you about our other types of cookies and ask you to choose which cookies we can use. You can always change your mind by going to your settings.

  • Stopping all cookies might mean you can’t access our website, or that some functions might not work properly for you.

  • Another way to control some tracking is in the settings on your device.

How can I contact Film Haus

 

By email via hello@filmhaus.co.uk
By telephone on 07973747552